Frequently Asked Questions

Question : I can not find some TV channels?

Answer : You can contact us on sales@playtvpro.com with the name of channels missing so that we can make necessary changes to your account.


Question: Can I use on Roku TV ?

Answer : Unfortunately, currently we do not support Roku TV.


Question: I am having buffering issue. What should I do to resolve it?

Answer : IPTV work on internet connection hence make sure you have minumum 300mbps of bandwidth internet connect which is connected to less then 10 device at a time.

You can also try setup Wifi Extender for better wifi signal to Streaming device.


Question : I want help in setup. How can I approach you?

Answer : There are 3 ways you can approach us :

  1. We have support system in place hence you can raise ticket from Contact Us.
  2. Clicking on Whatsapp chat button on website.
  3. Send us detail explanation and do not forget to mention your order # in subject line send us on sales@playtvpro.com